I07 - Organizational Collision: Safety and Healing in Behavioral and Mental Health Environments
- Room: 20
- Session Number:I07
Monday, October 25, 2021: 9:45 AM - 10:45 AM
Speaker(s)
Description
Patients and staff are often caught between the tension associated with balancing a culture of healing and a culture of safety in a post-pandemic world. This roundtable will address safety challenges and discuss innovative strategies for balancing a culture of safety while advancing the culture of a person-centered healing environment. Moderators will discuss the “recovery model,” which is a holistic, person-centered approach and standard model of mental health care. Although a gold standard scale to assess patients’ satisfaction with behavioral health services has not been established, evidence-based practices demonstrate the clinician-patient relationship is a key component of satisfaction scales and outcomes.
Tracks:
Learning Objectives
• Obtain a baseline definition of safety for a mental and behavioral health environment of care and how to evaluate your organization’s safety culture.
• Analyze challenges associated with achieving safe and person-centered behavioral health care in physical and virtual environments.
• Evaluate design solutions to address behavioral health workforce issues, patient satisfaction and human-centered design.
• Create programs to diffuse innovations using change management principles in behavioral health care delivery.
